Privacy Policy
5777ap Data Commitment

When you create an account on 5777ap, interact with our platform, or contact our support team, we collect certain categories of personal information. This section sets out in full what we collect and under what circumstances each category of data is gathered.

A. Registration & Identity Data

When you register a 5777ap account, we collect your full legal name, date of birth, residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar), mobile phone number, and email address. This information is required to create your account, verify your identity, and comply with age-verification obligations.

B. Identity Verification (KYC) Documents

As part of our Know Your Customer process, we may request copies of government-issued documents including your National Identity Card (NID), passport, or driver's licence. We may also request proof of address such as a utility bill or recent bank statement, and proof of ownership of the payment method you use (for example, a screenshot of your bKash or Nagad account registered in your name).

C. Financial Transaction Data

We record the details of all deposits and withdrawals processed through your 5777ap account, including the payment method used (bKash, Nagad, Rocket, Upay, bank transfer, or cryptocurrency), the transaction amount in BDT or equivalent, the date and time, and the transaction reference number provided by your payment provider.

D. Usage & Behavioural Data

We automatically collect data about how you interact with the 5777ap platform. This includes the games you play, betting history, session duration, pages visited, features used, and in-app navigation patterns. This data is used to improve the platform and to power our responsible gaming monitoring systems.

E. Device & Technical Data

We collect technical information from the device you use to access 5777ap, including your IP address, browser type and version, operating system, device identifier, screen resolution, and time zone setting. This data is used for fraud prevention, security monitoring, and platform optimisation.

F. Communication Data

When you contact our support team via live chat or email, we retain a record of that correspondence, including the date, time, and content of the exchange. This allows us to provide consistent support and to resolve any disputes that may arise.

Data Category	Collected At	Required?
Name, date of birth, address	Account registration	Mandatory
NID / passport / driver's licence	KYC verification request	Mandatory for withdrawals
Payment method details	First deposit / withdrawal	Mandatory
Betting & game history	Ongoing platform use	Automatic
IP address, device info	Every session	Automatic
Support correspondence	When you contact support	When applicable
Marketing preferences	Account settings / opt-in	Optional

5777ap processes your personal data only for clearly defined, legitimate purposes. We do not use your data for any purpose that is incompatible with the purposes listed below. The following table summarises the lawful bases under which we process each category of data.

The primary purposes for which we process your personal data are as follows:

• Account creation and management: To set up, maintain, and administer your 5777ap player account, including processing your registration, managing your login credentials, and handling account-level communications.
• Identity and age verification: To verify that you are at least 18 years of age and to confirm that your identity details are genuine, in compliance with our age-restriction obligations.
• Payment processing: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, or cryptocurrency, and to maintain an accurate ledger of all transactions associated with your account.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, and other security incidents. This includes automated monitoring of unusual transaction patterns and login anomalies.
• Platform personalisation: To tailor your experience on 5777ap based on your game preferences, betting history, and usage patterns — for example, surfacing relevant game recommendations or displaying promotions aligned with your interests.
• Responsible gaming compliance: To monitor your gambling behaviour against responsible gaming indicators and to apply any self-exclusion, deposit limit, or time-out restrictions you have requested via the Responsible Gaming tools in your account.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance with account, payment, or game-related issues via live chat or email.
• Legal and regulatory compliance: To fulfil our obligations under applicable laws and to respond to lawful requests from relevant authorities.
• Marketing communications (opt-in only): If you have provided explicit consent to receive marketing communications, we use your contact details to send you information about new games, promotions, seasonal offers (such as BPL season, Eid, or Pohela Boishakh specials), and platform updates. You may withdraw this consent at any time.
• Platform improvement and analytics: To analyse usage data in aggregate (anonymised where possible) to improve game performance, website speed, user interface design, and the overall quality of the 5777ap platform.

5777ap does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for each purpose.

A. Game Technology Providers

The games available on 5777ap are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To operate these games within your session, limited technical data — such as your anonymised player identifier, session token, and wager amounts — is transmitted to the relevant game server. These providers are contractually prohibited from using this data for any purpose other than game operation and fairness auditing.

B. Payment Processing Partners

When you initiate a deposit or withdrawal, the necessary transaction details are shared with the relevant payment provider — bKash, Nagad, Rocket, Upay, or your selected bank — to execute the transaction. These providers operate under their own privacy policies and are regulated by the Bangladesh Bank and relevant financial authorities.

C. Identity Verification Services

To fulfil our KYC obligations, we may use third-party identity verification services to validate the documents you submit. These services process your identity data solely for the purpose of verification and are bound by strict data-processing agreements.

D. Legal and Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 5777ap, its players, or the public.

E. Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the 5777ap business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to the way your data is processed as a result.

5777ap uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse how the site is used. This section explains the types of cookies we use and how you can manage them.

What Is a Cookie?

A cookie is a small text file placed on your device by a website when you visit it. Cookies allow the website to recognise your device on return visits and to store information about your preferences and session state. Cookies cannot execute code or transmit viruses and are not harmful to your device.

Cookie Type	Purpose	Duration
Strictly Necessary	Maintain your login session, keep your account secure, and enable core platform functions such as the cashier and game loading.	Session / up to 24 hours
Functional	Remember your language preference, display settings, and recently played games to personalise your experience on return visits.	Up to 30 days
Analytics	Collect anonymised, aggregated data about how players navigate the platform, which games are most popular, and where technical issues occur — used to improve the site.	Up to 12 months
Responsible Gaming	Store your self-exclusion status, session time-out settings, and deposit limit preferences so that these restrictions are enforced consistently across sessions.	Duration of restriction

5777ap does not deploy third-party advertising cookies or cross-site tracking cookies. We do not participate in ad networks or cookie syncing arrangements with external platforms.

You may manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will prevent you from logging in and using core features of the 5777ap platform. Blocking functional or analytics cookies will not affect your ability to play but may reduce the personalisation of your experience.

5777ap retains your personal data for no longer than is necessary for the purposes for which it was collected, or as required by applicable laws and our internal compliance obligations. When data is no longer needed for any lawful purpose, it is securely deleted or anonymised.

The following retention periods apply as a general guide:

• Account registration data (name, date of birth, contact details): Retained for the duration of your account, plus five years following account closure, in line with financial record-keeping standards.
• KYC verification documents (NID, passport, utility bills): Retained for the duration of your account, plus five years following account closure.
• Transaction records (deposits, withdrawals, game wagers): Retained for a minimum of five years following each transaction for financial audit and anti-money-laundering purposes.
• Support correspondence: Retained for three years following the closure of each support ticket, to allow for dispute resolution and quality review.
• Technical and device data (IP logs, session logs): Retained for up to 12 months for fraud and security monitoring purposes, then deleted or anonymised.
• Marketing consent records: Retained for as long as you hold an active account and for three years following account closure, as evidence of consent.
• Responsible gaming records (self-exclusion, deposit limits): Retained for a minimum of five years following expiry or account closure, to prevent circumvention of self-exclusion commitments.

All personal data held by 5777ap is stored on secure servers. We do not store personal data on portable devices or unsecured media. Data backups are encrypted and subject to the same access controls as primary data stores.

5777ap implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no digital platform can guarantee absolute security, we follow industry-leading practices to minimise risk at every layer.

Our key security measures include:

• 256-bit SSL/TLS encryption: All data transmitted between your browser or app and the 5777ap platform is encrypted using TLS 1.2 or higher. This prevents interception of your data in transit.
• Encrypted data storage: Sensitive fields in our databases — including passwords, payment method references, and identity document data — are stored in encrypted form. Passwords are hashed using a one-way cryptographic algorithm; 5777ap staff cannot read your plain-text password.
• Access controls: Access to personal data within the 5777ap organisation is restricted to employees and contractors who require it to perform their job functions. Access is governed by role-based permissions and reviewed regularly.
• Two-factor authentication (2FA): 5777ap supports 2FA for player accounts. We strongly recommend enabling 2FA in your account security settings to provide an additional layer of protection against unauthorised login.
• Intrusion detection and monitoring: Our platform is monitored around the clock for unusual activity, including anomalous login attempts, rapid deposit-withdrawal cycles, and patterns consistent with account takeover or fraud.
• Third-party security audits: The 5777ap platform undergoes periodic independent security assessments to identify and remediate vulnerabilities before they can be exploited.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 5777ap will notify affected players without undue delay via the email address registered on their account, and will take immediate steps to contain and remediate the breach.

As a player on the 5777ap platform, you have the following rights in respect of your personal data. These rights may be exercised by contacting our support team via live chat inside your account dashboard or by emailing [email protected] with the subject line "Data Rights Request". We aim to respond to all data rights requests within 30 days.

• Right of access: You have the right to request a copy of the personal data we hold about you, including a summary of the purposes for which it is processed, the categories of data held, and the recipients with whom it has been shared.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update many details directly via the Account Settings section of your 5777ap dashboard.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where you believe the data has been unlawfully processed. Note that this right is subject to our legal data-retention obligations — we cannot delete financial transaction records required by applicable law.
• Right to restriction of processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute regarding the accuracy of your data is being resolved.
• Right to data portability: Where processing is based on your consent or on the performance of a contract, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.
• Right to withdraw marketing consent: Where you have consented to receive marketing communications from 5777ap, you may withdraw that consent at any time by updating your communication preferences in your account settings, or by clicking the unsubscribe link in any marketing email.
• Right to lodge a complaint: If you believe that 5777ap has not handled your personal data in accordance with this Privacy Policy, you have the right to raise a complaint with our Data Protection contact via the support channels listed below. We take all privacy complaints seriously and will investigate and respond within a reasonable timeframe.

5777ap reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, applicable laws, or regulatory guidance. When we make material changes to this policy, we will update the effective date shown at the top of this page and, where practicable, notify registered players via the email address on their account or via a notice displayed upon their next login.

Minor amendments — such as corrections to typographical errors, reformatting, or clarifications that do not alter the substance of how your data is processed — may be made without specific notification, but will always be reflected in the revised effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how 5777ap protects your personal information. Continued use of the platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes and your agreement to be bound by the revised terms.

If you have any questions about this Privacy Policy, about how 5777ap handles your personal data, or about how to exercise your data rights, please contact our support team. We are available 24 hours a day, 7 days a week, via live chat inside your account dashboard, and by email at [email protected]. Our team responds to privacy-related enquiries within 48 hours, Bangladesh Standard Time (UTC+6).